QUESTIONS & ANSWERS PAGE
How do I know what size unit I need?
If you are using a moving company, they are pretty good at knowing how much space you will need. If you are moving yourself, you can use the helpful guidelines on the “Unit Size/Price” page to get an idea of which unit will work out best. Feel free to stop in the office and take a look at the actual units available. We’d love to show you around!
How quickly can I get moved in?
Our office is open 6 days a week. You can be moving in the same day, or we can set things up earlier for moving in at a later date. Start to finish, you can be done with the paperwork and moving in less than a half hour.
What do I need to bring with me to rent?
You need to bring a valid photo ID (like a driver’s license) and your chosen method of payment.
Do I need to pre-pay? What methods of payment do you accept?
Rent is due on the first of the month for that month. If you move in the middle of the month, you will pay a pro-rated amount for that month and the full rent for the next month. We accept checks, cash, and credit cards.
What is the shortest term I can rent for?
The minimum lease term is one month. We offer a month to month lease for your convenience.
Sometimes I may need to get into my unit before or after office hours. Can I do that?
Yes, our tenants have access to their unit(s) at anytime. If you are interested in seeing a unit for the first time during non-office hours, please call for an appointment and we will be happy to show you around.
I run a business and get shipments delivered while I am away. Can you help me?
Yes, we can! Just make sure to leave a key for your lock with us in the office and we will open your unit for deliveries.
Sometimes I get busy and might forget when the rent is due. Can you set up my account so that it is paid automatically?
Absolutely! Ask about our “autopay” option and never worry about being late!
Are the units handicapped accessible? What about your office?
Yes, both the office and all the units are accessible for everyone.
Do I need any special kind of lock for my unit?
No, most standard padlocks will fit. Brand-new, high quality locks are available for sale in the rental office if you need one.
What if I lose my key?
If that is a concern for you, you may want to leave a spare key in the office. We have lock-box space for all of the units.
I’m coming from out of state with a big moving truck. Will they be able to get to my unit?
Yes, there is plenty of room for large trucks to get to your unit and to get in and out of the property.
Someone told me to look for “climate-controlled” units. Do I need that?
Most storage does not require climate control. If you are storing during the winter months, we suggest not putting items with liquid that would freeze (like snow globe decorations). If you are storing over the summer, be careful with items that might melt (like delicate candles). Ask us if you have a specific item you are concerned about.